Design playbook

The content from these pages are gathered from the internet. Please look for the link where appropriate.

Mindset How you see, perceive and view the world around you – your beliefs and way of thinking that determine your behaviour and outlook, how you’ll interpret and respond to situations.

https://notosh.com/lab/mindset-skillset-toolset-explained

Behaviour change

Dev ops

Netflix culture
https://jobs.netflix.com/culture

Design

Double diamond

Experience Design

Human-Centred Design

First Principles

The Value of good UX

Skillset How you act and behave based on your capabilities, knowledge and understanding as well as your motivation to put your abilities to use – ie. your mindset

Developing your capabilities, understanding & knowledge

motivation

The hierarchy of competence

How do you solve problems for people who use products and services?

I’ve tried to break down the ‘methods’ into five high-level questions – borrowed heavily from strategyzer and Facebook’s Jon lax:

Toolset What mechanisms you use to develop your skills and achieve your objectives – these can be any number of methods, techniques, models, approaches, and frameworks that create value in your chosen field.
Design sprint

Design Thinking

Value Proposition Design

Dual Track Agile

Agile EPIC, Feature, Story

Lean UX 

Lean Startup

OKR

Product Market Fit

Service Design

Research isn’t some monolithic, academic process. It can fit into every workflow, every role, and every company size. Whether you’re a designer, project manager, or director, the goal is to guess less and work from a position of strength by being informed.

https://www.designbetter.co/principles-of-product-design/guess-less

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Learn
(Toolset)
Kickoff

Executive Stakeholder Interview

Macroeconomic forces

Stakeholder interview

Stakeholder Mapping

Understand Current Behaviours

Agile user research

Analytics Research

Business Model Canvas

BMAT

Causal inference

Confirmation bias

The Consumer

Challenge Mapping

Cognitive bias

Contextual Inquiry

Cultural Probes

Customer

Experience Canvas

Diary Study

Empathy Mapping

Empirical Research

The role of emotion in motivation

Field study / Work shadow

First Time User Experience (FTUE)

FindingFrom research

The five why’s technique

Fly on the Wall Observation

Heuristic

Insight

Jobs-To-Be-Done (JTBD)

Mental Model

Mapping Experiences

Persona

Scanning your environment

Service Safari

Touchpoint Mapping

Use Cases

UX Strategy

Value Network Analysis

Value Stream Mapping

Build
(Toolset)
Establish a point of view

 

Data-informed Design

Journey Mapping

Kano Model

MVP

Process mapping

Product Canvas

Prioritisation

RACI Matrix

Scenario Mapping

Service Architecture Mapping

Service Ecosystem Mapping

Service Principles  / Design Principles

Service Value Positioning

Service Blueprinting

Touchpoint Strategy

Ideate and develop

Articulating Design Decisions

Co-design

Design Critique

Designing for Emotion

Desirability, Feasibility, Viability (DVF)

Graphic / Visual / UI Design

Ideation

Product

Rapid Prototyping

Service

Solution

Storyboarding

Story Mapping

Storytelling

User Stories

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Measure
(Toolset)
Test future behaviours

Articulate outcomes

Business Value

Cognitive Dissonance

Concept validation research
at later stages – this becomes usability testing

Customer Engagement Strategy

Customer Satisfaction Rating (CSAT)

Desktop Walkthrough

Download your learnings

The F.I.T.T method

Hypothesis testing

Leading & Lagging indicators

Metrics

Net Promoter Score (NPS)

Service Simulation Testing

SUS (System Usability Score)

Usability testing

Value as determined by the user

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