Stop Dancing Around Criticism and Put It to Use with These Tips from Airbnb’s Head of Experience Design

http://firstround.com/review/Give-Criticism-that-Makes-a-Difference-With-These-Tips-from-Airbnbs-Head-of-Experience-Design/

 

TAKING

1. Set the context.

2. Clarify the scope.

3. Share journeys, not moments.

4. Make it tangible.

5. Prototype immediately.

GIVING

1. Empathize.

2. Zoom in. Zoom out.

3. Be lavish in your praise.

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