Hey I’m Justin,
The content from these pages is gathered from the internet. Please look for the link where appropriate.
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How you see, perceive and view the world around you – your beliefs and way of thinking that determine your behaviour and outlook, how you’ll interpret and respond to situations.
How you act and behave based on your capabilities, knowledge and understanding as well as your motivation to put your abilities to use – ie. your mindset
Motivations <to come>
How do you solve problems for people who use products and services? There are five high-level questions that begin any problem solving (design) process – This is heavily borrowed from strategyzer and Facebook’s Jon lax:
- What outside force is causing you to act?
- What problem are you trying to solve?
- How do you know it’s a real problem?
- How will you solve it?
- How will you know when you have reached success?
What mechanisms you use to develop your skills and achieve your objectives – these can be any number of methods, techniques, models, approaches, and frameworks that create value in your chosen field.
Research isn’t some monolithic, academic process. It can fit into every workflow, every role, and every company size. Whether you’re a designer, project manager, or director, the goal is to guess less and work from a position of strength by being informed.
Understand Current Behaviours
Establish a point of view
Ideate and develop
Test future behaviours
at later stages – this becomes usability testing
Customer Satisfaction Rating (CSAT) <to come>