Design playbook

Hey I’m Justin,

You can learn more about me here, follow my thoughts and the things I find interesting here and learn more about the Mindsets, Skillsets and Toolsets of what I do below.

The content from these pages is gathered from the internet. Please look for the link where appropriate.

Any feedback – please reach out.

Mindset

How you see, perceive and view the world around you – your beliefs and way of thinking that determine your behaviour and outlook, how you’ll interpret and respond to situations.
https://notosh.com/lab/mindset-skillset-toolset-explained

Behaviour change

Netflix culture

https://jobs.netflix.com/culture


DesignDev ops

Double diamond

Experience Design

Human-Centred Design

First Principles

Research Ops

The Value of good UX

Skillset

How you act and behave based on your capabilities, knowledge and understanding as well as your motivation to put your abilities to use – ie. your mindset


The adoption curve

Developing your capabilities, understanding & knowledge

Motivations <to come>

The hierarchy of competence


How do you solve problems for people who use products and services? There are five high-level questions that begin any problem solving (design) process – This is heavily borrowed from strategyzer and Facebook’s Jon lax:

  • What outside force is causing you to act?
  • What problem are you trying to solve?
  • How do you know it’s a real problem?
  • How will you solve it?
  • How will you know when you have reached success?

Toolset

What mechanisms you use to develop your skills and achieve your objectives – these can be any number of methods, techniques, models, approaches, and frameworks that create value in your chosen field.


Design sprint

Design Thinking

Value Proposition Design

Dual Track Agile

Agile EPIC, Feature, Story

Lean UX 

Lean Startup

OKR

Product Market Fit

Service Design

Research isn’t some monolithic, academic process. It can fit into every workflow, every role, and every company size. Whether you’re a designer, project manager, or director, the goal is to guess less and work from a position of strength by being informed.

https://www.designbetter.co/principles-of-product-design/guess-less

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Measure

(Toolset)

Test future behaviours

Concept validation research

at later stages – this becomes usability testing

Hypothesis testing

Service Simulation Testing

Usability testing

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Articulate outcomes

Business Value

Customer Engagement Strategy

Customer Satisfaction Rating (CSAT) <to come>

Download your learnings

Metrics

Net Promoter Score (NPS)

SUS (System Usability Score)

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