Hey I’m Justin, a Design Lead from Sydney.
You can learn more about me here, follow my thoughts and the things I find interesting here and learn more about the Mindsets, Skillsets and Toolsets of what I do below.
The content from these pages is gathered from the internet. Please look for the link where appropriate.
Any feedback – please reach out.
||How you see, perceive and view the world around you – your beliefs and way of thinking that determine your behaviour and outlook, how you’ll interpret and respond to situations.
The Value of good UX
||How you act and behave based on your capabilities, knowledge and understanding as well as your motivation to put your abilities to use – ie. your mindset
The adoption curve
Developing your capabilities, understanding & knowledge
Motivation <to come>
The hierarchy of competence
||How do you solve problems for people who use products and services?
There are five high-level questions that begin any problem solving (design) process – This is heavily borrowed from strategyzer and Facebook’s Jon lax:
||What mechanisms you use to develop your skills and achieve your objectives – these can be any number of methods, techniques, models, approaches, and frameworks that create value in your chosen field.
Value Proposition Design
Dual Track Agile
Agile EPIC, Feature, Story
Product Market Fit
Research isn’t some monolithic, academic process. It can fit into every workflow, every role, and every company size. Whether you’re a designer, project manager, or director, the goal is to guess less and work from a position of strength by being informed.
Executive Stakeholder Interview <to come>
Understand Current Behaviours
Agile user research
Business Model Canvas
Contextual Inquiry – Qualitative research
The role of emotion in motivation
Field study / Work shadow
First Time User Experience (FTUE)
Finding – From research
The five why’s technique
Fly on the Wall Observation
Leading & Lagging indicators
Scanning your environment
Value Network Analysis
Value Stream Mapping
|Establish a point of view
The F.I.T.T method
Service Architecture Mapping
Service Ecosystem Mapping
Service Principles / Design Principles
Service Value Positioning
Value as determined by the user
Ideate and develop
Articulating Design Decisions
Designing for Emotion
Desirability, Feasibility, Viability (DVF)
Graphic / Visual / UI Design
|Test future behaviours
Concept validation research
at later stages – this becomes usability testing
Service Simulation Testing
Customer Engagement Strategy
Customer Satisfaction Rating (CSAT) <to come>
Download your learnings
Net Promoter Score (NPS)
SUS (System Usability Score)